Shipping terms and Delivery

Delivery is available in the countries listed on the website.

For orders to countries not listed on our site, send an email to

The shipping time may vary depending on the destination country.

Deliveries are generally made within 24/72 hours from the day of collection by DHL** courier on Mondays and Tuesdays.

Orders received after 1.00pm on Tuesday will be shipped the following Monday.

**DHL undertakes to do everything possible to ensure that timely deliveries, but does not provide any guarantee in this regard, such delivery times are to be considered as indicative, are not binding and do not constitute a contractual obligation. DHL is not liable for any damage or loss caused by delay.

Delivery times are from 9.00 am to 6.00 pm. It is not possible to indicate a preferred delivery time. If your presence is not guaranteed constantly, please indicate an alternative delivery address in the special section.Important Information :

  • Shipments cannot be delivered to PO boxes or postal codes. Parcel is delivered at street level
  • Shipping and delivery costs are calculated and shown separately.
  • When the order is shipped, an email will be sent with the tracking number to trace the shipment on the website.
  • Returns are not accepted

Ormendes SA declines any responsibility in case of delayed delivery because of force majeure situations, including strikes or events beyond its control or if the delivery is made impossible due to such circumstances. Delayed delivery time can in no way give the buyer the right to claim for damages.

Ormendes SA  declines any responsability in case of damaged or incomplete or missing products or packages during delivery and transport.

In case of failed delivery not attributable to Ormendes SA, the latter reserves the right to charge a fee to the customer for the return of the parcel after contact with customer service.

To avoid thermal shock, our package includes a gel pack.